eGovernment Development Index
The eGovernment Survey is published bi-annually by the United Nations Department of Economic and Social Affairs (UN DESA). The survey tracks progress of e-government development via the eGovernment Development Index (EGDI). The EGDI is a composite index based on the weighted average of three normalized indices:
- Telecommunications Infrastructure Index (TII) based on data provided by the International Telecommunications Union (ITU)
- Human Capital Index (HCI) based on data provided by UNESCO
- Online Service Index (OSI) based on data collected from an independent Online Service Questionnaire (OSQ)
As a composite indicator, the EGDI is used to measure the readiness and capacity of national institutions to use ICTs to deliver public services. This measure is useful for government officials, policy makers, researchers and representatives of civil society and the private sector to gain a deeper understanding of the relative position of a country in utilizing e-government for the delivery of public services. It also recognizes that each country should decide upon the level and extent of its e-government initiatives in keeping with its own national development priorities and achieving the SDGs.
The data for HCI is not included on this page as it is already covered as a complete topic separately. Click here to access it.
The eGovernment Survey is published bi-annually by the United Nations Department of Economic and Social Affairs (UN DESA). The survey tracks progress of e-government development via the eGovernment Development Index (EGDI). The EGDI is a composite index based on the weighted average of three normalized indices:
- Telecommunications Infrastructure Index (TII) based on data provided by the International Telecommunications Union (ITU)
- Human Capital Index (HCI) based on data provided by UNESCO
- Online Service Index (OSI) based on data collected from an independent Online Service Questionnaire (OSQ)
As a composite indicator, the EGDI is used to measure the readiness and capacity of national institutions to use ICTs to deliver public services. This measure is useful for government officials, policy makers, researchers and representatives of civil society and the private sector to gain a deeper understanding of the relative position of a country in utilizing e-government for the delivery of public services. It also recognizes that each country should decide upon the level and extent of its e-government initiatives in keeping with its own national development priorities and achieving the SDGs.
The data for HCI is not included on this page as it is already covered as a complete topic separately. Click here to access it.
SUBJECT Variables
OVERALL PERFORMANCE
- India's overall score on the eGovernment Development Index moved down marginally from 0.60 in 2020 to 0.59 in 2022
- India ranked 105 amongst 193 countries, slipping 5 positions from 2020.
- In comparison to 11 of its benchmarked G20 peers, India's overall score on the EGDI in 2022 is the lowest.
- India's score on the EGDI in 2022 is lower than the world average and the average amongst all Asian countries.
- Denmark earned the top spot on the EGDI in 2022 scoring 0.97 on a scale of 1
ONLINE SERVICES INDEX
The OSI is based on a list of questions assessed via an Online Services Questionnaire (OSQ). The questions change each year and focus on areas that involve a) 'information about' something such as laws, policies, legislation or expenditures, b) 'existence of' a feature such as social networking tools, c) 'ability to' do something on the website i.e. run a transaction.
The 2020 questionnaire consists of a list of 148 questions, such as:
- Information about - accessible public transportation, housing, education policy, budget, labor laws, organizational structure of govt, personal data protection, payments for govt services, road safety, schools, upcoming procurements, etc.
- Existence of - a mobile app for e-government services, national open data portal, e-procurement platform, cross-browser website compatibility, free access to government services through kiosks, help/FAQ/contact-us features, live support functionality, support for all official languages, up-to-date information, etc.
- Ability to - access/modify own data, apply online for for birth certificates/building permits/business license/driver's license/govt scholarships, file complaints, pay for utility bills online, register online for new business/vehicles, etc.
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